Stemming The Flow Of Quality Breakdowns In The Airline Industry Requires A Bold New Approach

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John Taylor is CTO of ETQ, responsible for the strategic direction of ETQ’s industry-leading Quality Management System, ETQ Reliance. Read John Taylor's full executive profile here.

The airline industry is one of the most complex and critical industries in the world, responsible for ferrying millions of passengers safely across the globe every day. However, despite stringent regulations and technological advancements, quality problems impacting customer safety, brand reputation and enormous financial costs are on the rise within the industry.

Yet drones and robots alone are not the answer to quality improvements. Boosting quality requires taking a step back, fully leveraging tried-and-true manufacturing software, taking a critical look at processes to identify those that are ineffective or missing and creating an enterprise-wide quality mindset.Carefully review the processes and effectiveness of those processes to determine if there is a better way.

 

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