A woman says a car rental company charged her for damage she didn’t cause during a trip to Southern California, and her credit card company didn’t have her back.
And cheap it was. The car cost just $80 for the weekend. But a few weeks later, Nu hit Wong’s credit card with a $500 charge. Nu told Wong she’d damaged the car. She said she didn’t. She also said Nu didn’t point out any damage when she returned the car. And since then, Nu never shared pictures or any other proof of the damage. On Yelp, hundreds have slammed the company, some saying they reserved cars that weren't available at pickup, they were promised free upgrades but then later had to pay for them, and they were charged unexpected cleaning fees.
So we reached out to Nu, and it seemed to backpedal. Nu refunded Wong her $500 right away. It did insist that Wong damaged the car, but it said it couldn’t verify the details because the employee who noted the damage is no longer with the company.