Novotel Manila Araneta City has proudly been recognized as the champion in the midscale market category, earning the prestigious LISTeN Program Award for 2023.
The LISTeN Program, an AccorHotels Quality Program, groups all hotel quality expectations based on the market they belong to and its level of demand. The program is built on five pillars: client recognition, needs qualification, client stay information, personalized proposition, and client experience.
The LISTeN Program Award is based on the average Reservation score across participating months in 2023. Hotels that participated for at least nine months in 2023 and continue to participate in 2024 were considered for this recognition. Champion properties receive an e-certificate and a trophy, while runner-up properties receive an e-certificate.