Retailers rely on artificial intelligence-powered chatbots to field vast volumes of customer queries. Manufacturers are designing fully automated, lights-out factories to reduce the need for on-site human presence. Even government agencies are using blockchain to fight an uptick in cybercrime.
That’s not only a missed opportunity for innovation, but a surefire way to create barriers to business success. Automating manual agreement processes will take more than digitizing signatures. Real results come from integrating processes before and after the signature, such as pre-populating data, obtaining a signature and integrating data into back-end systems. For example, a sales associate can click on a button to extract data from a customer relationship management system, populate a template with these details and automatically deliver the contract to a client for an electronic signature.
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Fuente: Forbes - 🏆 394. / 53 Leer más »