A lingerie online retailer is refunding nearly $700,000 over claims of deceptive sales practices Washington state Attorney General Bob Ferguson announced Friday that an online lingerie apparel company must pay refunds for a total of $695,000 to around 5,700 people for deceptively enrolling them into a monthly subscription service.
The money was placed in shoppers’ accounts to use for future purchases, “however, many Washingtonians did not know this money went into an account and accrued during the course of many months,” Ferguson said. Ferguson said that this practice was a violation of the Consumer Protection Act and took them to court.
Adore Me was also ordered to clearly display all fees, costs, and conditions of the VIP Membership program, refund all consumer cancellations requests, and cancel the recurring charges on any consumers who have 12 months of unused store credit due to the membership. made it hard to cancel memberships, including by limiting how consumers could submit cancellation requests, understaffing its customer service department, and putting consumers through drawn-out cancellation processes.
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