examined the complexities of testing and digital quality, ending with a few tips on how organizations can start comprehensive testing. We highlighted a few organizations that are doing digital quality “right” because they understand that releasing software is never going to be a “set it and forget it” process.
Testing is a bit like insurance for digital quality. Doing it “right” means that your users might not notice you did anything at all. You identified and resolved issues before software hit the market, and the product does what it’s supposed to do. Do it “wrong,” and there are bugs, delays, angry boards, executives and customers, as well as a brand reputation for crappy quality.
• Defect metrics look at ways that software behaves in unexpected or unintended ways. These can include defect density, open/close rates, quantity, functional bugs as well as different priority-level defects that can be categorized by severity.