Furious Peloton members are skewering the company’s delivery partner over broken $2,000 bikes and scratched hardwood floors — and the company is starting to take note

The popular fitness company Peloton has a social-media problem — and it comes down to its delivery provider, XPO Logistics. Peloton members are complaining about their experiences with XPO, alleging that their homes and exercise equipment were damaged when the logistics giant performed Peloton deliveries. Other members say they had good experiences with XPO. Current and former employees said the company is aware of the problem. The stakes are high.

The popular fitness company Peloton has a social-media problem — and it comes down to its delivery provider, XPO Logistics. Peloton members are complaining about their experiences with XPO, alleging that their homes and exercise equipment were damaged when the logistics giant performed Peloton deliveries. Other members say they had good experiences with XPO. Current and former employees said the company is aware of the problem. The stakes are high.

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Furious Peloton members are skewering the company’s delivery partner over broken $2,000 bikes and scratched hardwood floors — and the company is starting to take notePeloton members are ruthless online when it comes to its delivery service. And it looks like the company is noticing the backlash.
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