Bank of America shifting some employees' roles amid coronavirus - Business Insider

is temporarily converting more than 3,000 employees from across the bank into positions intended to field an onslaught of calls from consumer and small business customers.

The plan was described to some employees on an internal conference call on Thursday, with no end date for the shift decided yet. Kirstin Hill, the chief operating officer of, and Jennifer MacPhee, an executive from the unit who oversees training for new advisers, were among those on the call. Client associates will not be transferred into the temporary roles. The firm did not specify where the remainder would come from within the bank to fill the temporary roles. "These advisor trainees will remain as part of the training program, but their training activities will be put on hold," a spokesperson said. "Their role in supporting our company and clients from other lines of business is admirable.

The plan highlights how the biggest US banks are going to great lengths to adapt during the coronavirus crisisand roiling financial markets. Bank of America has responded to at least one issue publicly stemming from their crisis response.

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