As physical-distancing practices expanded across the globe, users have flocked to Zoom for business meetings, virtual happy hours and online education.When Zoom Video Communications Inc. went public last year, the video-conferencing company’s stock market debut was largely overshadowed by the initial public offerings of major consumer tech brands such as Uber, Lyft and Pinterest.
But just as quickly as it began, the party ended. Zoom has been rocked by a series of high-profile incidents where uninvited participants entered private meetings and then used the video-conferencing app’s screen-sharing features to broadcast pornography and hate speech. The problem has become so widespread it earned a nickname: Zoombombing.
The revelations have prompted an intense backlash. New York’s school system banned teachers from using Zoom for online learning. The FBI issued a warning about Zoombombing. Two Democratic senators urged federal regulators to examine Zoom’s privacy breaches, which have also prompted investigations by several U.S. state attorneys-general, and a class-action lawsuit in California.
“It was really unprecedented usage and we never expected that,” he said, adding that in a rush to accommodate the rising demand, “we missed some important things.”
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