With a pandemic forcing most people to stay at home, companies are rushing to facilitate remote work for their employees. But businesses should beware of haste as they purchase and adopt remote work solutions. The fact is that solutions that individual employees adopt piecemeal might not be appropriate at scale.
More broadly, “it’s important to really think through the use cases for the solution,” says Jason Warnke, global digital enterprise lead at technology consultancy Accenture. For example, is the primary need to facilitate internal collaboration or to interact with end customers? Service quality is also important because even the most exciting tool may be of little use if employees can’t access it.
Warnke advises that buyers first seek out consultants who have experience working with businesses on collaborative tools. They should also turn to their peer networks for advice. “Your peers can give you straight talk on use cases and criteria that are most important to you,” he says.
officedepot This is going to not end up pretty, people need the social aspect of going to work, staying at home all of the time is going to strain the family model. Businesses are biting on it hard due to much lower costs, there will be a backlash from their quick to profit mentalities.