Below, a survey of 200 senior executives from the U.S. mortgage industry uncovers ten takeaways that highlight a crucial message for leaders: adapt to this transformation today or risk disruption.
Just how AI accomplishes these feats becomes clearer at the granular level. Specific use cases cited by respondents include:Collecting and pre-filling data needed by the customer to complete their application Broadly labeled as AI, the technologies driving change throughout the industry include advanced analytics, robotic process automation, machine learning and blockchain. The visualization below illustrates which technologies leaders are currently implementing or plan to utilize in the near future.
About one in five executives believes that their firm is either industry-leading or world class in terms of leveraging AI relative to their peers. This figure increases for the largest firms surveyed and for firms with high growth.
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