As the world moves through the COVID-19 pandemic, hoteliers are logically turning their attention to the business travel market to help reignite the hospitality industry and tourism in general, particularly in Africa, says Mark Havercroft of Minor Hotels.
Going forward, it will top priority for hoteliers to ensure guest safety, combined with the usual highest quality service and the best guest experience possible, if they are to see business travellers, and the companies they represent, continue to choose them. Local travellers, and most especially local business travellers, can no longer be viewed as “the back-up plan” either.
It’s no surprise that such an opportunity to break out of the by now over-familiar work-from-home environment and instead work from a hotel during the day, would be most appealing. In the longer term, there will of course be life beyond our immediate borders as entry restrictions are further eased.
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