Macy's on DoorDash partnership: delivery won't replace brick and mortar - Business Insider

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Flexibility is here to stay, but delivery will never replace the in-store experience, Macy's executive says of new DoorDash partnership- Presented by Salesforce

DoorDash and Macy's executives shared their thoughts on the future of retail during Business Insider's latest IGNITION event.Macy's and DoorDash recently announced a partnership to offer same-day delivery from more than 500 Macy's and Bloomingdale's locations, but the companies don't see in-store shopping going away anytime soon.

Executives from Macy's and DoorDash are eager to provide customers more shopping options with their new same-day-delivery partnership, but they don't think traditional brick-and-mortar shopping is going away anytime soon. that lets shoppers order goods for same-day delivery from more than 500 Macy's and Bloomingdale's stores across the country.

"Certainly people are creating new habits during this time, but I don't think that means the old habits are going to go away," Brush said during the panel. "Retailers are starting to become more experiential, and I really don't think that delivery or online shopping can ever fully compete with the experience of going into a store.

 

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