Delta CEO Ed Bastian Bets on Business Travel: Higher Prices for Better Service

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Delta CEO Ed Bastian’s prediction on business travel: “We’re only right now 25% to 30% of where we should be. I think by the end of the year that will be at least twice that.”

Air travel will be a mandatory masked affair into the fall, and then optional. Travel to Europe really won’t take off until summer next year. Cleanliness will be a competitive issue for airlines forever.

That’s the forecast from Delta Air Lines Chief Executive Ed Bastian. Travel will be a different experience; travelers will be changed by the pandemic for a long time. But one thing coronavirus hasn’t changed is the desire to travel. “A lot of people are interested in getting back and reclaiming their life,” Mr. Bastian says. “Just getting back out is cathartic.”. He addressed many issues related to the travel restart and his industry’s future, as well as what he sees as today’s responsibilities for CEOs and why business leaders are uncomfortably speaking out on political issues.

 

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