WENDY KNOWLER | What’s with the ghosting? When companies just ignore your complaints

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Some firms claim to treat their customers right, but you’ll often find posts begging them to respond to queries

I’ve never worked in a corporate environment of any kind, and all I know about the “customer-relationship management” is based on 23 years of taking up cases on behalf of customers who haven’t been “managed” very well at all.

In many cases they’ve been mistreated and then ignored when they tried to get the company to make amends. Double whammy...If you have already registered or subscribed, please sign in to continue.

 

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Been in a dispute with Leather gallery for months, they still dragging their feet. Customer services is a myth

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