Duong became known for her strict enforcement of safety protocols during the pandemic while operating a restaurant that employs her brother, Sang Duong, who has Down Syndrome and is therefore at higher risk for COVID-related complications. In the spring of 2021, she humorously turned a negative Google review for being “freaky weird about the whole COVID-19″ into a“There’s a trust that I’ve built,” says Duong, speaking of her reputation.
She will continue to enforce her “No A—holes Rule” posted on the restaurant’s order window because it’s “the ultimate form of hospitality.” As she says, “A jerk ruins everyone’s vibe.”Duong says she selected the 11 pop-ups because they are aligned with her ethos of mutual support, and they share her mission to uplift their heritages.