Notwithstanding efforts in making businesses accountable and treat consumers fairly, the Federal Competition and Consumer Protection Commission has said the informal state of the country’s retail segment makes it difficult to implement a return policy.
Executive Vice Chairman of the Commission, Babatunde Irukera, in a media chat, noted that the FCCPC is considering imposing penalties on companies without an accessible consumer complaint resolution platform. Irukera said the commission is developing a complaint resolution platform that would allow companies to plug in through a subscription and receive any consumer complaint relating to them.
“Between the time we raided and now, we have discovered additional 30 accounts and all have been frozen and we will continue to freeze as we discover them,” he said. He expressed frustration over the inability of the commission in contacting Google while trying to pull out apps from the Google Store.