Airline companies told to improve flight service issues, says Dr Wee

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PETALING JAYA: Airline companies have been tasked by the Transport Ministry to improve their management of flight service issues and communication to passengers, following flight disruption complaints during the Hari Raya holidays.

Transport Minister Datuk Seri Dr Wee Ka Siong said the ministry, the Civil Aviation Authority of Malaysia and the Malaysian Aviation Commission have received numerous complaints relating to flight delays from passengers, including on social media.

"Upon consultation and investigations, the airlines involved have been instructed to immediately rectify the issues experienced by passengers and other customers. Dr Wee said most of the complaints stemmed from the “higher-than-usual” passenger traffic during the festive season, with the airlines having to fully utilise their aircraft fleet to meet demand.“The Ministry asks for the public to remain patient and continue to give detailed feedback to airlines in order to resolve any further operational issues.

Dr Wee said the ministry will be keeping a close eye on aviation companies to ensure they fully comply with maintenance and technical requirements.

 

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Ketam ajar anak

Lame

Yea told😂.. MAS doesn’t even answer the phone

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