"I told them they can get their money back but they say it's not about money, they want to go to hajj with someone they know.Pilgrims on their way to Mecca
"I've heard it's not ATOL protected," the customer said, referring to the UK's financial protection scheme for air package holidays."I don't want to book using this portal." The UK-hajj travel industry does have a history of fraud with some illegitimate operators disappearing with thousands of pounds of pilgrims' money.
"My wife has been wanting to go for many years and we waited for the pandemic to make way and then booked it straight away. My children skimped and saved for this," he said.
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