Virtual cashiers? How a Toronto company is addressing a staffing shortage from a distance

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With so many restaurant owners desperate to find workers, could virtual cashiers taking orders via video chat from places like Bolivia or Nicaragua be a solution? Toronto-based startup Percy believes the time for such an idea has come and hopes to rapidly expand into the U.S.

With so many restaurant owners desperate to find workers, could virtual cashiers taking orders via video chat from places like Bolivia or Nicaragua be a solution?

The latest data from Statistics Canada shows the food and hospitality sectors have lost roughly 171,000 workers since the COVID-19 pandemic began.“We were having restaurant owners call us and say, I need a Percy tomorrow, or I can't open my doors. My staff quit, or three of them got COVID and they can't come in for two weeks,” Argo said.Rajesh Patel is a Freshii franchise owner who has been using Percy for several months.Some have been, however.

“For someone living in Pakistan, it's much higher than a wage they’re used to seeing and they're able to have a really incredible quality of life,” says Argo. Though one person said he thought the human element was still missing and that you expect to see someone in-person taking your order.Many companies, particularly retailers, have been replacing cashiers with self-checkout machines. Argo says his company is creating job for humans.Ian Lee, an associate professor with Carleton University’s Sprott School of Business, says this all the result of a massive labour shortage that could last the next 50 years.

 

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Pay a decent wage with benefits not just part time

hi I am Jennifer from Mumbai, er I mean Toledo

Well I know where I will Not be shopping. If you have a staffing issue... sound like a 'You' problem. Perhaps if you stop your discriminations on who you employee you would not have this problem.

Doesn't sound like a 'staffing shortage' sounds like they want cheap labour by outsourcing to other countries.

It's not a staffing shortage, it's a 'company isn't willing to pay a decent wage' shortage. If your business model involves paying people poverty wages, you shouldn't be in business.

Nicaragua is not “a distance” 🤡🤡🤡🤡

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