Hacked Wireless Company Settles Claim, But Affected Customers Ask if the Payouts Are Enough

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Tens of millions of T-Mobile customers were impacted by the data breach that hit the company last year. The company carved out a settlement to pay those who were affected, but affected customers wonder if the financial fine is high enough.

"Is this a win for victims of T-Mobile's data breach? Will this substantially impact them? Will this make them whole? I don't think so," Emory Roane of the Privacy Rights Clearinghouse told NBC 5 Responds."For an $80 billion company that made $80 billion last year, $5 to $10 per person is not going to be significantly impactful," Roane said.

Other numbers surrounding the costs of a data breach are eye-popping, especially as it relates to the individual victims themselves. The 2021 “Cost of a Databreach” report by cybersecurity leader IBM found the average cost to consumers who have their personally identifiable information stolen is $180 per record. And that price grows each year.

For its part, T-Mobile did not answer our specific questions but said in a previous statement that, like every company, it is not immune to these criminal attacks. T-Mobile said in addition to the customer payouts, it has since"doubled down" on its extensive cybersecurity program.

For those eligible for this settlement, T-Mobile says there is no need to contact the company; it will notify customers. It could be many months before the small checks make their way into the hands of those who were impacted.

 

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