There is new evidence of growing trust in automation and RPA – particularly among business leaders and knowledge workers.global study in 2020 found that 90% of South African business leaders planned to extend the use of automation across their organisations, and that most knowledge workers support this.
However, not all employees are equally excited about the potential for RPA and automation to improve their work lives. For the uninformed, the initial reaction is commonly a negative one. At first impression, many people believe jobs will be lost. Take Amazon as an example: by completely automating the retail buying process, the new model made shopping cheaper, faster and more convenient. This did put some companies with older, slower business models out of business. Catalogue retail stores are one type of business that became redundant. But as Amazon’s business boomed, it built thousands of warehouses to cater for the stock, providing work for architects, builders, plumbers and warehouse staff.
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