CCAP sees ‘high-level growth’ in contact center industry with 1 million more jobs by 2028 - BusinessMirror

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The Contact Center Association of the Philippines (CCAP) said it is bullish about creating one million more jobs by 2028.

The Contact Center Association of the Philippines said it is bullish about creating one million more jobs by 2028.

According to the CCAP, it is looking at having more than 600,000 additional jobs and a $40 billion revenue, while the “least optimistic” scenario projects 300,000 more jobs and $32 billion annual revenue by 2028. “What makes us even more inspired is that half of the 1 million additional jobs forecasted would come from the countryside, making growth more inclusive and impactful,” Locsin added.

“Roadmaps represent our collective aspiration, our vision as an industry. It contains a blueprint of how we collectively work together to create the conditions necessary to achieve that vision. Roadmap 2028 is meant to inspire, galvanize, and rally multi-sectoral efforts to work together and create one million more direct jobs and contribute $49 billion export revenues to the Philippine economy by 2028,” the CCAP chairman said.

 

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