The airline, the nation’s largest domestic carrier, said the cost of canceling more than 16,700 flights between December 21 and 29 will be somewhere between $725 million and $825 miilion. A bit more than half the cost - between $400 million and $425 million - will come from lost ticket revenue that will be refunded to customers.
The costs also did not include any estimate for lost bookings in the future from customers who decide they no longer want to fly on Southwest, or the cost of upgrading its computer systems, specifically its crew scheduling system, which has been blamed for much of the service meltdown.
Again?
Maybe they should have upgraded their systems instead of using the bailout for their shareholders.
Another big airline bailout coming in 3...2...
Prolly woulda been cheaper to update the software 🤷♀️
They could have spent that $825 million on a new system. CFOs make poor CEOs.
It’s actually our taxpayer money, right Since the airlines are heavily subsidized
No matter what compensation is given to the passengers, it will never change what happened to those who’s vacations were completely altered and the fact that you can’t have that time back.
Funny how disrespecting employees, outsourcing tech jobs, and not updating systems cost them more money.
Let them go bankrupt. Don't allow any government subsidies