Courtney has landed the data-breach trifecta: she is furious and wants companies to do more to protect her personal information

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As well as being a Latitude Financial customer, Courtney was also caught out by the Medibank and Optus cyber-attacks. She says companies need to do more than send generic emails and platitudes.

abc.net.au/news/latitude-financial-customers-furious-over-data-breach/102112474Courtney Randall can only joke about how much of her personal information has been potentially leaked in a breach."It's gotten to the point where the only sensitive piece of information that hasn't been leaked about me on the internet is my favourite colour."

Latitude Financial is thought to be one of the first examples in Australia of a major data breach on a financial services company. The government worker is a customer of telco Optus and a former one of the private health insurer Medibank, which were also both hacked last year. Ms Randall is furious at this situation and the response from companies and the government."Time and time again, I've received vague emails and no follow-ups."The Victorian resident has struck the terrible trifecta: Optus, Medibank, and now, Latitude Financial.Jorge Gonez doesn't know if his data is among the Latitude breach.

Like Ms Randall, he is aware of what he may now need to do now to give himself peace of mind from identity theft or financial crime. There is the hassle of potentially getting his driver's licence re-issued, changing bank accounts, or re-applying for credit cards. Latitude Financial did not reply to questions from ABC News about whether its hackers have asked for a ransom. Medibank customers' data was posted to the dark web last year after the insurer refused to cough up to a Russian-linked entity for its stolen data.

Speaking on Friday, federal Treasurer Jim Chalmers confirmed Latitude was working with relevant federal authorities on the "substantial cyber breach", which is potentially subject to a criminal investigation."And there's a hunger for information, and I understand that."The listed company announced the hack on Thursday morning via the ASX.

 

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First thing, cover your tattas.

Once you are identified corporations should not hold copies etc if I’d

No centralised digital ID - all citizens must remain in control of their digital rights

The government should introduce legislation making it illegal for companies to keep copies of ID docs. They can sight them to verify who you are, but why do they need to keep them? Problem solved.

Courtney wants the obvious.

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