Since becoming CEO in 2016, Tricia Griffith has more than quadrupled the company’s stock price. The reason? Her focus on customers and innovation. While other companies are cutting costs, Tricia invests in things that make the experience easier for customers, especially Progressive’s leading digital solutions.Jessica Klodnicki is the marketing guru behind major brands like Bell Bike Helmets and Skullcandy.
Blake Morgan was called “The Queen of Customer Experience” by Meta. She is a keynote speaker, bestselling author and futurist. Sign up for her weekly email
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