The contract that Janssen signed said he would pay Trajector Medical the equivalent of five times the amount of any increase in his monthly VA compensation, which isthe company outlined in 2022 congressional testimony. When he was awarded a 10% disability rating for tinnitus, the company billed $829.60, five times the monthly award of $165.92 for a 10% disability. When his rating was later increased to 40%, the company informed him he owed an additional $2,829.
On his own, Janssen said, he scheduled appointments and flew back to the U.S. for medical evaluations in December and February. Also on his own, he said, he filed secondary claims requesting an increase in his disability rating because of insomnia and migraines related to his tinnitus. Still, Janssen is not the only veteran who is unhappy with Trajector services. It holds an A+ rating from the Better Business Bureau, buthave been filed with the organization that describe similar experiences. Trajector has responded with variations of this comment:"We have helped tens of thousands of veterans, like you, obtain the most accurate disability rating for their conditions. We apologize that you have not been satisfied with our customer service or overall experience.
Representatives for some unaccredited companies say most private operators are honorable and that the whole group is being targeted because of the activities of a few bad actors., another unaccredited company, has a similar billing structure to that of Trajector, charging clients a fee equal to five months' worth of any benefits increase they receive.
According to the VA, there is no statistically significant difference in the average number of days it takes any type of filer to complete a rating-related claim. In the current fiscal year, time frames have ranged from 129.7 days to 139.4 days whether veterans make a claim unassisted or use VSOs, agents, or attorneys.