Japanese firms eye PHL investment deals–CCAP | Andrea E. San Juan

Two Japanese firms are exploring opportunities in the contact center sector in the Philippines, according to the Contact Center Association of the Philippines .

Meanwhile, the other Japanese firm, he said, “we’re meeting next week, it’s a BPO company for expansion.” As for the targets set in the IT-BPM Roadmap 2028 in terms of full-time employees , the local IT-BPM industry had set a target of 2.5 million FTEs, of which 2.3 million will be accounted for by CCAP-member firms and a 40 percent countryside expansion.

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CCAP: Impact of generative AI on IT-BPM industry positiveAn industry association of BPO firms said that generative AI would have a positive impact on the local sector in the next two to four years, expressing optimism that it will further drive the growth of the more than P30-billion industry.
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