"No one should go through this during such a traumatic moment in their life,” said Greene, who ended up ordering a monument from another company.She and several other Gast customers NBC 5 Responds spoke have been requesting refunds from the company for months, without any luck. In early July, Gast told NBC 5 Responds via email that she would be “happy to refund [Greene’s order] if they did indeed order elsewhere”.
The former employee says on a daily basis, he would field calls from grieving families asking about their orders, and watch as company owner, Katie Gast, actively avoided and ignored them. “That's when I'm like, ‘You're never gonna see [that money] again. That's gone. Once it's out of your hands, it's gone’,” said the employee.
According to the lawsuit Gast never paid the supplier, and five years later, there’s nothing to show for all that money.But it was a large order, the former employee remembers well.