it will take their organizations two years or less to find and implement a use case for RTP. While RTP rails represent a new source of volume, it's also an opportunity for innovation since providers can build on top of the rails, with Cross River Head of Client Development Rob MacColl highlighting a particular opportunity in business-to-business payments.
User experience is dominating innovation — but there's a catch. Keeping the core customer concern at the forefront of innovation can be a challenge for providers: Companies can easily get so caught up in new technology that they lose sight of the end goal.
Collaboration as a path to scale shouldn't be undervalued. Mergers and acquisitions have been dominating industry conversation lately: Mega-mergers led fintech transactions to in H1 2019. But there's value in partnerships too: Wells Fargo Head of Digital Labs Shari Van Cleave noted that payments is increasingly partner-oriented because teaming up can help incumbents think differently about their products.
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