This Nando's restaurant in Soho, London, is an example of a South African company thinking globally about its brand. Picture: GETTY IMAGES
In this edition of Business Day Spotlight, we talk about the economics of running one of SA’s best-known restaurant and takeaway businesses during the Covid-19 pandemic.Like other retail operators, Nando’s suffered during the Covid-19 induced lockdowns, especially in the first round where the company could not trade for about a month.
Having been at Nando’s for four years, Adams details the structure of the company in SA and other parts of the world. He says the company typically services customers through four main channels: takeaways;, sit-down meals; drive through; and online deliveries. Adams explains how each works and what economic effects the pandemic has had on how they operate in each medium.
Adams also discusses Nando’s business investment in online food delivery and marketing, what makes Nando’s operating model different to its competitors, as well as the importance of a good CFO during crisis times. Recently nominated as one of SA’s top CFOs at the 2021 CFO Awards, Adams gives some background into his career before and after joining Nando’s.