They said they’ve been experiencing dropped calls, undeliverable text messages, and spotty data for internet use since late February.
“I had a job interview last week—a really important one—and I had to drive away from my house and take it in a church parking lot,” Lewis said. “That’s not ideal for me, and my ability to function from home. As more and more people are working remotely, it's even more paramount that our phone connections are good.”
We strive to offer flexibility to our customers, allowing them to bring their own devices. Following the end of 3G services, some customers have been unable to use LTE devices purchased through a third party or otherwise configured in a way that prevents them from connecting properly. We are working with these customers to make sure they have devices and services compatible for our next-generation technology and services.