Emapta is a full-service outsourcing company that helps businesses lower labor costs, and scale fast.Artificial Intelligence is silently taking its roots in the modern world. It has created smart homes and offices, boosted security with facial recognition technology, assisted drivers in navigating rush hour traffic, and made people like or buy things through behaviour-reading predictive algorithms.
“People were scared that the development of machines during the Industrial Revolution was going to take away jobs, but instead it changed the way we work and in fact created more jobs,” said Henry Vassall Jones, Emapta’s Chief Technology Officer.published in 2017 shared some proof of this outcome, showing how the rise of personal computers, which was predicted to cause massive job losses, created even more jobs in the US than it destroyed from 1970 to 2015.
Some of the industries that are projected to see employment growth with the rise of AI include IT professionals, technology specialists, engineers, scientists, accountants, machine educators, artists, healthcare providers, builders, and manual service jobs in unpredictable environments.In the end, AI will always just be a tool, added Roy Figueroa, whose job as Emapta’s Client Solutions Director includes managing and dealing with leaders from different industries.
Henry added that while AIs can collect and organise data faster than humans, in the end, it will still be the people who will have to interpret the information. AI will need continual tweaking and customising for it to be adopted by businesses, the study added, which will need “functional specialists” like economists, analysts, and traders who can identify where the AI can best support human asset managers, help design and train the AI.Henry believes the BPO industry will play a major role when businesses begin to fully embrace AI. Offshoring firms like Emapta will be able to respond to a potential increase in demand.
“A closer review of what everyone does versus what available technology offers in terms of data management, and customer relationship management, will show that we perform a lot of repetitive tasks that otherwise would bog down businesses,” Roy added.