It’s no mean feat to make it onto the list of Canada’s Best Managed Companies. For 31 years, the program has been rigorously vetting the top mid-market privately owned companies in the country , with Deloitte’s team of coaches, internal and external judges and, of course, the companies themselves, putting in hundreds of hours to ensure only outstanding contenders make it to the finish line.
President and CEO Jason Horner realized that if he wanted the expansion to succeed, he’d need to get everyone pulling in the same direction. He and his fellow partners arranged to buy out the objecting owner , leaving the rest of the team free to chart a new course. The new office didn’t pan out, but railway work is now one of Acadia’s largest business lines. “If you’re looking at making changes to your business model, make sure everyone is aligned,” Horner says.
From helping out with shipping in the warehouse and working the floor in counter sales to customer service, purchasing, and pricing , the brothers got their hands dirty—and crucially, got to know how every department works first-hand. “It really gave us deep insight on the challenges every department faces, which helps inform our leadership today,” says Cliff. “And having come in as third-generation owners, it was an important way to earn the team’s trust.
“We had the skill set, but it would have been a major drag on our human resources and taken away from our core base of operations,” says Ungar. “We would’ve been stretched too thin.” Homes by Avi, which was founded back in 1978, ended up offloading the site, not because it wasn’t a great opportunity, but just because it was meant for somebody else. “We use an investment committee model that helps guide our decisions and test the assumptions in every opportunity we consider,” says Ungar.
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