Road map to the future: A formalised minibus taxi industry?

According to Mabogo, the Western Cape could be a great starting point.

“To begin the formalisation process, it’s crucial to set up a licensing and regulatory department that facilitates a comprehensive procedure for taxi operators and drivers,” he said. Reflecting on the recent Cape Town taxi strike, Mabogo said “the absence of taxi industry suppliers was noticeable”. “The ROADS system gives route offices a comprehensive overview of all taxis within their routes, allowing them to monitor route-adherence, driver evaluations, storage of member documents and insurance records,” he said.

“Each taxi could be assigned a unique, prominently branded number for commuters to use when submitting real-time complaints and feedback,” he explained.Using the Western Cape as an example, Mabogo said the South African National Taxi Council Western Cape’s Umanyano Travel Services could play a “pivotal role” as a designated oversight body by enforcing regulations, mediating disputes and ensuring compliance with industry standards.

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