The firm, which was previously known as Hermes, said the overarching aim of the strategic investment was focused on driving enhancements in customer service, including smarter use of data, enhancing parcel security and optimising workforce productivity. Evri said that in the future, it will also explore and test the use of augmented reality headsets for couriers, a move it said will significantly reduce the time it takes to bring in and train new couriers.
” Evri said that using AI, it will be able to more quickly identify, on the doorstep, if a parcel is being left in a safe place – as the technology will analyse data against previous delivery photos.
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