Guide to supporting deaf, hard of hearing employees and customers - Business Insider

for help communicating with hard-of-hearing employees. This is an excellent place to start, giving you enough knowledge to communicate smoothly with all your staff."around 12 in every 100 employees" and "one-third of business leaders said they were not confident"

There is government help on offer to fund speech-to-text equipment in the UK: The Access to Work Grant Scheme will award money to employers seeking speech-to-text devices or software for deaf employees. The process involves filling out a simple form, either online or by phone. Access to Work can also fund British Sign Language Interpreters. The amount awarded will depend on the support required.

It's crucial your staff receive some deaf awareness education, even if this is via free resources from a provider like Action on Hearing Loss. There are both face-to-face and online courses available. You can also access free posters for the office or staff room, with communication tips, like ensuring there is low background noise, and the finger spelling alphabet. Allowing your employee to use Slack or email to book leave and report lateness or absence can improve their work life.

If there are aspects of your business that have to be discussed on the phone, such as a finance issue, you can support deaf customers by offering to call them back via the text relay service, allowing someone else to speak to you on their behalf, or offering to provide an agent in an empty room rather than a busy call centre. Make sure they are prepared to be patient and repeat things a few times. You can also provide a text phone line for hard of hearing customers to call you on.

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