Does technology threaten to take the hospitality out of the hospitality industry?

'Smart tables' are one of several technologies changing the restaurant and hospitality industry.

There were apps for puzzles, games and one to read the news. The menu app showed pictures and ingredients of every item. We could order lunch with a few taps of our fingers. When we were finished, I could tap the payment app, enter my credit-card information and walk out the door without having to get our server’s attention and wait for her to bring the credit-card machine.

Self-check-in kiosks at hotels and apps that allow people to order and pay at restaurants and bars attract customers who want convenience, Fisher says. But technology also helps cut costs by reducing staff and speeding up the rate at which customers come and go.

“In one way, technology is putting the hospitality back into hospitality,” she says. “The service experience can now be focused in on more of the personal elements as opposed to the transactional elements.”

France Dernières Nouvelles, France Actualités

Similar News:Vous pouvez également lire des articles d'actualité similaires à celui-ci que nous avons collectés auprès d'autres sources d'information.

U.K. car industry warns next prime minister against ‘seismic’ no-deal BrexitThe industry said no-deal Brexit could add billions of pounds in tariffs and cause border disruption, crippling the sector
La source: globeandmail - 🏆 5. / 92 Lire la suite »

Fossil fuel industry quietly undermining global climate talks: report‘ … bolsters the case for why governments need to look at the influence of fossil fuel trade associations at the international level’ A Bloomberg article against fossil fuels. That’s new. Good, there are too many polar bears and the religious climate change zealots won't let the Inuit protect themselves . CO2 is not the primary cause of climate change; the science is shown below.
La source: nationalpost - 🏆 10. / 80 Lire la suite »