Unprecedented T-Mobile investment making employees wonder if jobs are on chopping board

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Anam Hamid is a computer scientist turned tech journalist who has a keen interest in the tech world, with a particular focus on smartphones and tablets. She has previously written for Android Headlines and has also been a ghostwriter for several tech and car publications.

to develop an AI-powered decision-making platform called IntentCX. A report has now unearthed the monetary value of the carrier's investment in the AI behemoth.had previously revealed that IntentCX would be able to access customer data and real-time information from the company's network and T-Life app to provide individualized, context-based solutions to customers and take action on their behalf. The company also said that it was planning to launch the platform in 2025.

While those are valid concerns, it's also possible that IntentCX will make things better for everyone - stepping in to help customer service representatives with mundane and repetitive staff and improving the support experience for clients.

 

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