War-rooms set up by India’s IT companies to handle Covid-19 surge

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Staff had ridden out storm by working at home, but now bosses want them back at the office

A Mitra robot is put on charge at a hospital in Noida, on the outskirts of New Delhi. Picture: REUTERS/ADNAN ABIDI

Workers at huge technology service providers Accenture and Wipro say teams are working 13-14 hours daily, under growing pressure and struggling to deliver on projects as staff call in sick and take time off to care for friends and relatives. Five other sources at Accenture confirmed the growing issues with pressure of work. Accenture said it is providing some medical care and covering the cost of vaccinations for its employees but did not comment on the effect on productivity. Wipro did not immediately respond to requests for comment.

Local IT managers say they struggled to get global chiefs outside India to recognise the seriousness of the outbreak.India’s gigantic IT and call centre service industry employs more than 4.5-million people directly and relies substantially on thousands of graduates under the age of 30. CEO David Solomon said then that the bank owed it to its incoming class of analysts and interns to have them come to work in offices for at least part of the summer.

 

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