that empathy is"always an important leadership skill, but this empathy is dramatically heightened during a crisis that is impacting everyone personally and professionally. Keeping in mind the person on the other end of a call may be having a dramatic experience during this crisis is an important subtext for how they are navigating the conversation with me."
"NOTHING ERODES TRUST FOR EMPLOYEES LIKE LEARNING JOB-RELEVANT INFORMATION FROM THE NEWS OR SOCIAL MEDIA." If your organization doesn't seem psychologically safe, create venues for honest questions and ideas. Find a channel for people who have concerns they may not want to bring to their direct supervisors. In meetings, allow people to submit anonymous questions to leaders.
Korn Ferry's leadership guide notes that giving employees a voice is"good for the organization" because"leaders don't need to have all the answers. The best ideas will often come from far-flung corners of the organization." It is similarly beneficial to employees:"To be engaged, employees must feel heard and understood. Moreover, they must see their thoughts and reactions come to life in the real world.