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Business Mentor: Customer service tips for entrepreneurs

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Some entrepreneurs only think about selling their products and services. But they should know that their responsibilities don’t end with delivering a product.

They should also think about after-sales services.

A salesperson who doesn’t know how to deal with an angry customer will reflect badly on your business. An entrepreneur should teach his employees to be presentable, approachable and friendly to your clients and customers. Customer satisfaction should be the goal after each sale. Therefore, when a customer asks for help or reports that they are not happy with the product or service, the salesperson should apologize for the inconvenience and promise to resolve the problem.

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