60.3 per cent of SMEs polled in the survey reported facing financial difficulties while operating during CMCO, and 48.3 per cent experienced customer delays or cancellations, reducing their potential revenue. — Picture by Yusof Mat Isa
“It was also clear that customers are still being conservative about ordering services that are not urgently needed, and this has caused hesitation from service providers about coming back in full force,” read the study, titled CMCO Survey: Malaysian SMEs Struggling to Keep Head Above Water, that was published today.
“This meant condo and neighbourhood security guardhouses were specifically instructed by their management committees to deny access to workers, even though the government allows home services to run,” read the talking points within the survey. “Out of all the businesses that reopened, only 10.3 per cent said they found it hard to comply with the strict SOPs such as providing face masks and hand sanitisers to their workers and regular temperature checks.
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