Over the last year, fewer than half of water companies reached their target on reducing pollution or met their commitment on leakage, with an overall decline in customer satisfaction.David Black, Ofwat CEO, said: “The targets we set for companies were designed to be stretching – to drive improvements for customers and the environment.
“It is not going to be easy for companies to regain public trust, but they have to start with better service for customers and the environment.Ofwat said it is investigating all 11 water and wastewater companies with live enforcement cases for six companies for potential failures on sewage discharges into the environment.
“It’s right and fair that people get their money back when they don’t receive the services they were promised by some water companies. People want assurance that their water bill is good value for money.”
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