The elderly are particularly vulnerable to these crimes, but the combination of weak cybersecurity and the treasure trove of personal information that’s available on the darknet makes anyone a potential victim.
“If it’s a corporate entity that doesn’t want limits, we’ll do a pretty extensive manual deep dive to really know our customer. We always make sure we know our customer, but you don’t need to require as much information from retail customers with a low transaction volume because that risk is lower,” explains Zacks.
Greenlight’s fraud prevention manager, Derek Archambault explains one of the top challenges of a compliance professional is balancing the tradeoff between compliance and usability. He says this is an ongoing process, that is “both an art and science,” which requires analytics and creative thinking. Lewis is a strong believer in proactively using data to improve customers’ lives. He and his team monitor LendUp’s Key Performance Indicators , paying special attention to what topics drive customer support calls and emails. Lewis believes compliance should “meet regulatory operations, but also drive efficiency.”
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