It is usually applied to assess complex environments where tasks may vary and change as fast as the environment around them.
This can be portrayed in different contexts, regardless of the field: services, industry, production and technology.Two of the most common ways to carry out a business strategy are bringing knowledge and predictability into play, two issues that are becoming increasingly difficult to achieve. In order to define these contexts, a matrix results in a four-option chart is used. According to the level of predictability or knowledge about each situation, there will be a different type of specific scenario.Each scenario means a different approach strategy. For instance, if the scenario is volatile, a very clear vision about what needs to be done is needed, and the whole team has to share the management mission. What this means is trust: saying what will be done and doing it as agreed.