The shift to automation is accelerating, and infrastructure and operations leaders are looking to expand on their automation efforts, according to a survey of 304 I&O leaders in North America.
However, the survey results also suggested I&O leaders face headwinds when trying to estimate automation ROI and shift the workforce mindset to be more agile, iterative, and consumer-centric. "The best way to make the case for investment in automation is to identify the most important business goals for the organization and then cascade it down to how automation can help the business meet those goals," she added.
The report also notes automation is essential for I&O to scale for the rising demands of digital business, with automation technologies helping to support IT in enabling speed to market. "Customers expect fast and seamless experiences, and if company A doesn't deliver, they'll go to company B," he explained."Seamless experiences are quickly becoming table stakes."
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