SA Voice Services and UC&C Report
However, from an industry standpoint, the revenue from UC&C is still well below that of voice, as seen in BMIT’s market summary chart for the past two years, shown below, along with a forecast for 2027, highlighting the uneven growth per sector:As the chart shows, the telephony industry has been hard hit in the past year, with mobile cell sites experiencing significantly higher levels of down-time due to power outages and battery theft, which had the effect of blocking both fixed and mobile...
The sub-trends include ongoing fixed-mobile substitution, and recently also a decline in mobile calling, both of which have been amplified by the acceleration in over-the-top voice/multimedia usage during the Covid-19 pandemic. Some local UC&C platform players are actively integrating it into their omni-channel communication solutions, notably Telviva with their Telviva One and Telviva Engage offerings. This is a good example of a service provider ‘going with the flow’ of disruption, and exploiting the trend rather than ‘swimming against the tide’.Cloud-hosted communication platforms have reshaped the tariffed voice routing landscape globally, and are making a similar impact in South Africa.
All leading voice players have this type of product offering, the growth of which mitigates, somewhat, the general maturation in their tariffed voice services revenues. However, even for most VoIP-focused players, tariffed voice is still a significantly larger revenue component than their UC&C revenues, and remains the service category that they would most actively need to defend.
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