How Companies Can Use LLM-Powered Search to Create Value

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Powerful new tools can change how employees interact with institutional knowledge.

Soon, searching through links may be replaced by conversational interfaces that will allow users to refine queries and deepen their understanding through follow-up questions — and audio, video, and images are all part of this new search and retrieval paradigm.

To implement this technology effectively, organizations should consider following several steps: 1) clearly define use cases, 2) establish intake processes that consider risk as well as value, 3) invest in practices surrounding data collection, testing and validation so you have effective ground truth, 4) incorporate standardized testing practices, 5) establish monitoring capabilities, and 6) roll out training, awareness, and communication campaigns..

 

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AI/R Group, Which Helps Companies Deploy AI Tools, Eyes A 2025 IPORichard Nieva is a San Francisco-based senior writer who covers technology. He joined Forbes in 2022 and covers public companies and artificial intelligence. Previously, he wrote for BuzzFeed News, CNET and Fortune Magazine, and his work has been featured in The New York Times, CNN and the Columbia Journalism Review.
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