Amazon-like experience in smart cities could be future of government - Business Insider

Parker sees the future of government as eventually being like an "Amazon experience." She described how DC has 87 different departments that can interact with residents' lives, but the process should eventually be streamlined, so people don't have to deal with each department individually.

"You should be able to sign in if you want to," she said, to one government system that can tell you, for example, if your business license is going to expire, how to register children for the school lottery, and when to expect maintenance on your road — all in one centralized place. "That experience is what we all want," she said, comparing it to online banking andParker pointed out the discrepancy between how people view companies likeand how they view government.

Parker recognizes that cities aren't there yet. The government doesn't sell things like Amazon, but it does need to monitor trust and track if it is adequately getting services to people who need them. "Agencies should be able to talk to each other," Parker said. But to get there, she says they need engagement.

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